1. All the prices displayed are in Indian Rupees and inclusive of all Taxes but exclusive of shipping cost.
2. Prices may change at the discretion of Planet red management at any time.
3. Once the order and payment is received, a confirmation will be sent to the customer by email along with a digital invoice which will serve as the proof of the transaction.
4. Planet red will take 5-7 working days to deliver the order from the date of receipt of confirmed order and payment. The delivery may face delay during situations like war, natural calamity such as flood, cyclone, Tsunami, pandemic situation like Covid-19 and any other government orders.
5. Planet red will not refund money/amount paid by the customer. However an exchange can be considered only if the product is damaged during the shipment to the customer.
6. Products purchased during a “sale” or an exhibition will not be exchanged at any given point.
7. We at Planet red are very mindful and take the privacy of our customers seriously. All the personal information provided by the customer voluntarily in the course of the transactions with us will be kept confidential and secure. They will not be circulated except to the extent of usage for dispatch and delivery of the orders.
8. We may contact you by email or other means to provide you with the information on new product and related promotional activities.
9. To return a damaged product, the customer may simply write to us with the order number and explain the problem. A reverse pick up of the order will be arranged accordingly.
10. An order can be cancelled within 24 hours of the placement of the order and before dispatch of the same by sending an email or through a phone call by providing reference of the Order ID/Invoice number.